Mark Graban is author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. He is also the founder of www.LeanBlog.org.
Mark’s passion is to apply Lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build better workplaces and stronger organizations for the long term.
He serves as a consultant to healthcare organizations through his company, Constancy, Inc and is also the vice president of customer success for the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career at General Motors, Dell, and Honeywell. Mark is a faculty member for the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value.
Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program. Mark and his wife live in Fort Worth, Texas.